Shipping Policy
1. General Information
At Ika Foods, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products. By placing an order with us, you agree to the terms outlined in this policy.
2. Shipping Methods
We offer the following shipping methods:
- Standard Shipping: Estimated delivery time is 7 business days.
- Express Shipping: Estimated delivery time is 3 business days.
Please note that delivery times are estimates and may vary based on your location, shipping method selected, and external factors such as customs processing.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping method selected. The total shipping cost will be displayed at checkout before you complete your purchase.
4. Order Processing Time
All orders are processed within 7 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been processed and is ready for shipment.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package online. Please allow up to 24 hours for the tracking information to be updated.
6. Shipping Delays
While we strive to meet our estimated delivery times, delays may occur due to unforeseen circumstances. If your order is delayed, we will notify you as soon as possible. We are not responsible for delays caused by the shipping carrier or customs clearance processes.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at [contact email or phone number]. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
8. International Shipping and Customs
For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping cost and must be paid by the recipient upon delivery.
Customs clearance procedures may cause delays beyond our original delivery estimates. Please check with your local customs office for more information on potential delays and applicable duties.
9. Incorrect Shipping Information
Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you realize that you entered the wrong shipping address, please contact us immediately at [contact email or phone number]. If the order has not yet been shipped, we will do our best to update the address. However, if the order has already been shipped, we cannot guarantee the address change.
10. Shipping Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our shipping practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.
11. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Ika Foods,
Head Office: No.2886, Srinivasan Pillai Road, Thanjavur
Chennai Branch : No 31, 3rd Main Road, Shenoy Nagar, Chennai.
Email: info@ashikas.com
Phone Number : +91 9344209095